Shipping policy
Shipping Policy
ORDER ADDRESSING CARE
All orders will be shipped to the address provided by the customer at the time of purchase.
To ensure successful delivery, please verify that all address details — including street name, number, postal code, and any additional information (such as apartment or unit number) — are complete and correct before finalizing your order.
RECIPIENT ABSENT
Please ensure that someone is available at the delivery address to receive your package.
Our postal partners will attempt delivery up to three (3) times.
If no one is available to receive the order during these attempts, the package will be redirected to the nearest postal office for collection.
The recipient must collect the parcel within 7 consecutive days.
If the package is not collected within this timeframe, it will be returned to the sender, and a new shipping fee will be required to resend the order.
All delivery attempts and pickup details (including postal office location) are available in your tracking information, which can be monitored using the tracking code sent to your email.
INCORRECT OR INCOMPLETE ADDRESS
Medicube is not responsible for undelivered orders resulting from incomplete or incorrect address information provided by the customer.
If an order is returned due to incorrect address details, no refund will be issued, and a reshipping fee of £15 (to cover postal and handling costs) will apply.
Please review your address carefully before submitting your order to avoid delivery delays or additional costs.
PROCESSING TIME
Order processing and preparation time: 1 to 3 business days.
After payment confirmation, your order will go through packing and dispatch procedures.
This process typically takes 1 to 3 business days before shipment.
SHIPPING AND TRACKING INFORMATION
You will receive a tracking number via the email address provided at checkout within 7 business days after your order has been processed.
As our products are shipped internationally, tracking information may take 5 to 10 business days to become active on the courier’s website once the parcel is in transit.
DELIVERY TIMEFRAME
The estimated delivery time is 10 to 20 business days after dispatch.
Based on our records, approximately 80% of customers receive their orders within 15 business days.
ORIGIN OF SHIPMENTS
All Medicube products are sourced from certified suppliers in Europe and Asia.
Some orders may be shipped in multiple packages if items are fulfilled from different warehouses. In such cases, you will receive a separate tracking number for each shipment.
SHIPPING METHODS
Orders are shipped through the local postal service.
In cases of failed delivery attempts, regional restrictions, or incomplete address information, your parcel may be held for pickup at the nearest postal office.
If an order is returned to us due to an incorrect or incomplete address, reshipping costs will be the responsibility of the customer.
The postal service will attempt delivery three (3) times. If unsuccessful, the parcel will remain available for pickup for 7 days before being returned to the sender.
ACKNOWLEDGEMENT OF TERMS
By placing an order on our website, you acknowledge and agree to all the shipping terms and conditions described above.
CONTACT US
For any questions or assistance regarding shipping and delivery, please contact us at:
📧 contact@usemedicube.store
Medicube
United Kingdom